Privacy Policy

1. Introduction

ATW STAYS (OPC) Private Limited ("we", "us", "our") is committed to safeguarding the privacy and personal data of all users ("you", "your", "Agent") accessing and utilizing the B2BTrav platform. This Privacy Policy explains the collection, use, sharing, and protection of your information when you interact with our website, APIs, mobile interfaces, or communicate with us through any other means.

This policy is in compliance with the Information Technology Act, 2000, and the applicable rules, including the SPDI (Sensitive Personal Data or Information) Rules, 2011.

2. Scope

This Privacy Policy applies to:

• All registered B2B agents utilizing B2BTrav's services;
• All information submitted through www.b2btrav.com or via API integrations;
• Any information shared via email, phone, or other means of communication with us.

This policy does not extend to information provided to or collected by third-party suppliers (e.g., airlines, hotels, or activity providers), who operate under their own privacy policies and terms.

3. Information We Collect

We collect the following categories of data:

a) Information You Provide:

• Company name, registered address, contact numbers, email IDs
• KYC and business documentation
• Wallet top-up confirmation slips
• Usernames, passwords, and preferences
• Booking details, including passenger names, travel dates, and routes (submitted by the agent for booking processing)
• Invoice and tax-related details (e.g., PAN, GSTIN)

b) Automatically Collected Information:

• IP address, device type, operating system, browser type
• Session logs, login times, failed login attempts
• Cookies, location preferences, and system configuration data

c) Cookies and Tracking:

B2BTrav uses essential and performance cookies to:

• Authenticate agent logins securely
• Retain browsing or booking session preferences
• Track usage patterns to improve the platform

You may block cookies using your browser settings; however, doing so may limit some features of the platform.

4. How We Use the Information

The data we collect is used for the following purposes:

• To set up and authenticate agent accounts
• To process booking and wallet transactions
• To send booking confirmations and refund updates
• To enhance platform security and performance
• To communicate operational alerts, system outages, upgrades, and account activities
• To comply with applicable laws (e.g., GST, TCS regulations)

We do not send promotional emails or newsletters unless explicitly opted in. We do not sell, rent, or trade your information for advertising or commercial purposes.

5. Information Sharing and Disclosure

Your information may be shared on a need-to-know basis with:

a) Service Providers

• Such as airlines or activity suppliers, but only when necessary to process your booking.

b) Regulatory Authorities

• Upon lawful request (e.g., income tax authorities, cybercrime units).

c) Technology Partners

• For secure hosting, payment gateway processing, or customer service, subject to strict data protection agreements.

We do not share agent or customer data with unrelated third parties for any other purposes.

6. Data Security

We employ robust technical and administrative security measures to protect your data:

• Access to agent data is restricted based on roles and logged for accountability.
• Passwords are encrypted using one-way hashing algorithms.
• All transactions are conducted over SSL-encrypted channels.
• Wallet and booking actions are time-stamped for audit purposes.

Despite these measures, no digital platform is entirely immune from cyber threats. We strongly recommend that agents use strong passwords and refrain from sharing credentials.

7. Data Retention

We retain agent information as long as:

• The agent remains active on the platform, and
• Retention is required by law (e.g., for financial and audit purposes).

You may request the deletion of your account by contacting us at support@b2btrav.com, subject to compliance with legal and tax obligations.

8. Access and Control

You may access, correct, or update your business profile, passwords, or wallet settings through the admin dashboard. For sensitive changes (e.g., KYC, GSTIN), please contact our support team via email.

9. External Links and Embedded Services

Our website may contain links to third-party tools or services (e.g., payment gateways). These third parties are governed by their own privacy policies. We advise agents to exercise caution when interacting with external sites and services.

10. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. The updated version will be published on www.b2btrav.com, along with the date of the change. We recommend reviewing this page regularly.

Continued use of the platform after any changes constitutes acceptance of the revised policy.

11. Contact Information

For privacy-related inquiries or requests regarding your data:

• Company: ATW STAYS (OPC) Private Limited
• Email: support@b2btrav.com
• Phone: +91-8010778181
• Registered Office: K-49, Fateh Nagar, New Delhi – 110018, India